Effective Date: [07 july 2020]
Heart of Serengeti (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.heartofserengeti.com] or engage with our travel and safari services.

1. Information We Collect

a. Personal Information

We may collect the following personal details when you inquire about or book a safari with us:

• Full name

• Email address

• Phone number

• Country of residence

• Travel preferences (dates, group size, interests)

• Passport details (for booking purposes only)

• Payment information (handled securely via third-party processors)

b. Non-Personal Information

We may automatically collect non-identifiable data when you use our website, including:

• IP address

• Browser type

• Pages visited

• Referring website

• Time spent on the website

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries or quote requests

• Customize your safari itinerary and provide travel recommendations

• Process bookings and payments

• Communicate booking confirmations and travel updates

• Send promotional emails (you may opt out at any time)

• Improve our website and services

3. How We Share Your Information

We do not sell or rent your personal data. We only share your information with:

• Trusted third-party service providers (lodges, guides, airlines, etc.) to fulfill your safari booking

• Payment processors for secure transactions

• Legal authorities if required by law

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including any legal or accounting requirements.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Correct any inaccuracies in your data

• Request deletion of your information

• Object to our use of your data for marketing

• Withdraw consent at any time

To exercise any of these rights, contact us at: info@heartofserengeti.com

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience. You can manage cookie preferences in your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend you review their policies.

8. Security

We implement reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure.

9. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on our website with the effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
📧 info@heartofserengeti.com
📍 Arusha, Tanzania