OUR PRIVACY POLICY

Welcome to Heart Of Serengeti ATS! This Privacy Policy is intended to provide you with clear information about how we collect, use, disclose, and protect your personal information when you visit our website or use our services. We value your trust and are committed to ensuring the security and privacy of your data.

   1. Information We Collect

We may collect the following types of personal information when you visit our website or use our services:

• Contact Information: This includes your name, email address, phone number, and other relevant contact details.
• Booking Information: When you make a reservation or purchase a tour package, we may collect information such as your travel preferences, passport details, dietary restrictions, and emergency contact information.
• Payment Information: When you make a payment for our services, we may collect payment card details, billing address, and other payment-related information.
• Usage Information: We gather information about how you interact with our website, including pages visited, links clicked, and other actions taken. This may also include information about your device, browser, and IP address.
• Communications: We may retain records of your correspondence with us, including emails, chats, and customer service interactions.

    2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing Services: To fulfill your tour bookings, provide customer support, and deliver a seamless experience during your travels.
• Communication: To send you booking confirmations, updates, and promotional offers related to our services.
• Improving Services: To enhance our website, services, and customer experiences based on your feedback and usage patterns.
• Legal Compliance: To comply with legal obligations and assist law enforcement agencies, as required.
• Marketing: With your consent, we may use your information for marketing purposes, including sending newsletters, special offers, and personalized content.

    3. Sharing Your Information

We may share your personal information with:

• Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as hotels, transportation companies, and payment processors.
• Business Partners: We may collaborate with partners to offer combined services. In such cases, we may share information to facilitate these partnerships.
• Legal Requirements: We may disclose your information when required by law, court orders, or governmental regulations.

   4. Your Choices

• Access and Correction: You can access, update, or correct your personal information by contacting us using the information provided at the end of this policy.
• Opt-Out: You can opt out of receiving marketing communications from us by following the instructions in our emails or contacting us directly.

    5. Security Measures

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

    6.Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

   7. Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. We will post a notice on our website to inform you of any significant changes.

    8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

info@heartofserengeti.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein.